Common questions

What payment options are available

We accept payments by collection , ATM, MBWay or credit card (Visa, Mastercard).

What is the delivery time for products?

Orders are typically delivered within 2 to 5 business days. Via CTT Expresso

Can I return or exchange a product?

Yes, we accept returns and exchanges within 30 days of purchase, as long as the products are in original condition, unused and in the original packaging.

How can I track my order?

Once your order has been dispatched, you will receive an email with the tracking number and instructions for tracking the delivery progress.

Do you have free shipping?

Yes, we offer free shipping on all orders. Please see the product details page or shipping and delivery section for more information.

How can I contact customer service?

You can contact our customer service: via the contact form on the website, by email or by telephone.

Do you have a physical store where I can try the products?

We do not have physical stores, to guarantee the best quality/price we sell online directly from the factories to the customer.

Do the products have a guarantee?

Yes, our products have a 2-year warranty against manufacturing defects.

How can I find the correct shoe size?

We recommend using our size chart, available on the Size Guide page to determine the appropriate size. Additionally, you can contact customer service for additional assistance in choosing a size.