Exchanges and Returns
The deadline for exchange is 30 days from the date you received the order.
Items must be returned accompanied by proof of purchase or the invoice presented at the time of delivery of your order and in the same condition in which they were delivered, including all boxes and documents.
The shipping costs for returned items are borne by the customer. They must be sent via registered mail to ensure they are not lost.
You must communicate your intention to exchange or return using this form .
Once the return arrives at our facilities:
- if you choose to exchange for another size, we will send you a new pair at no additional cost.
- if you choose a refund, you will receive the amount using the same payment method used to place your order or via bank transfer to your account, if it is not possible to refund the amounts using the same payment method.